Job Description:

Position Summary:

Under the direction of a Program Supervisor, the Programs Coordinator is responsible for coordination of services, intake, billing and organizational metrics across all program offerings. This includes processing client referrals and demographics compiling related documentation including but not limited to service authorizations (A&I’s), client timecards, and billing and data tracking spreadsheets. The Programs Coordinator will also assist with improving participant access to and use of community resources by individuals. The Programs Coordinator must have excellent data management skills.

Essential Duties and Responsibilities:

1. Responsible for the client intake process ensuring that the required documentation is accounted for and thorough, utilizing Vertex, a cloud-based case management system.

2. Coordinates with clients and families to ensure all program information and communications are provided in an accurate and timely manner.

3. Supports the school break and summer program through coordination of scheduling orientations, outing locations, transportation, and food.

4. Supports program team meetings through the accurate documentation of meeting minutes.

5. Compiles program data including demographic information and the distribution of surveys and data information.

6. Coordinates with Programs Department and Accounting to ensure proper and timely billing for all services delivered.

7. Works with other departments throughout the organization to prepare and track departmental metrics and demographics on a monthly, quarterly, and annual basis.

8. Stewards’ excellent customer service and positive, productive relationships with community partners, i.e., GVRA, educational partners

9. Is a cultural ambassador for the organization fostering an environment of trust, alignment, transparency, and accountability.

10. Provides informational tours and responds timely to public inquiries and provides customer service assistance.

11. Communicates and interacts effectively and professionally with co-workers, management, customers, etc.

Experience and Skills:

Qualifications:

* Mission driven, guided by core values and a pleasure to work with.

* Ability to manage multiple projects or priorities.

* Understands business analytics and metrics for goal attainment.

* Ability to support individuals with disabilities or other barriers to employment in a work environment.

* Strong Proficiency with Microsoft Office Excel.

* Proficiency with other Microsoft Office software including Word, PowerPoint, SharePoint, and Outlook.

* Strong Customer Skills.

* A Georgia driver’s license required with clean driving record (MVR).

* Must pass drug screen and background check.

* Eligibility to work in the United States.

Education:

* Associates degree in business administration or related field or commensurate workplace experience.

Experience:

* Data tracking, accounting, or other related skills with emphasis on business match and spreadsheet development.

* Experience building and maintaining relationships.

* Experience driving organizational performance and goal achievement.

Core Competencies:

Safety Focus Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Ethics & Integrity Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Results Focus &

Initiative Focuses on results and desired outcomes and how best to achieve them. Gets the job done.

Decision Making &

Judgment Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Leadership Promotes organizational mission and goals, and shows the way to achieve them.

Fiscal Accountability Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.

Adaptability &

Flexibility Adapts to changing business needs, conditions, and work responsibilities.

Special Skills/Abilities:

Interpersonal: Ability to work well with persons with disabilities.

Written

Communications: Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical: Ability to use spreadsheets to maintain material records and accurately report employee time on job. Requires the use of management

information system associated with a manufacturing operation.

Oral Communications: Ability to communicate with persons with disabilities, including individuals who are unable to understand written communication. Ability to conduct tours, greet visitors, potential customers, etc.

Leadership: Should be able to motivate employees , promote productivity, ensure safety, and provide good example of work habits

Organizational: Ability to stay focused, prioritize work and complete job requirements in a timely manner

Problem-Solving Strong problem-solving skills required to develop strategies to overcome obstacles and problems. A commonsense attitude in making decisions.

Mental Effort: Ability to do detail work with basic math functions and writing skills to complete reports and other documentations. Frequent interruptions and multiple distractions. Ability to multi-task and make quick decisions

Declaration:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.