Job Description:

Position Summary:

The Janitorial Services Supervisor’s primary responsibility will be to oversee the daily operations of the janitorial contract at DARB. This includes coordination of all day to day matters for DARB and supervision of the employees who are employed under the janitorial contract. The Janitorial Services Supervisor is responsible for all activities contained in the statement of work as well as the training of employees and program participants in appropriate work performance and behavior. This includes directing the activities of the team in an efficient manner for the desired quality and quantity of work. Excellent customer satisfaction must be guaranteed. This requires continuous engagement with the contract and Tommy Nobis Center teams, as well as regular visitation to all DARB service locations for interaction with Nobis Enterprises employees and DARB staff.

Essential Job Functions and Responsibilities:

• Must be a working supervisor.
• Must be able to initiate, monitor, and conduct quality control inspections in accordance with the contract's Quality Control Plan (QCP), including all required tasks and frequencies. The individual must be able to evaluate inspection results, identify deficiencies, provide corrective guidance, and deliver training to employees based on quality control findings to ensure compliance with contract requirements and continuous performance improvement
• Responsible for planning, organizing, directing, controlling and coordinating all services in the statement of work.
• Stewards a positive and productive relationship with Nobis Enterprises DARB customer.
• Is a cultural champion for the organization fostering an environment of trust, alignment, transparency and accountability.
• Meets all quality standards in the Statement of Work (SOW) and contract.
• Conducts daily quality control inspections.
• Responsible for contract compliance as well as all federal and state regulations including AbilityOne requirements.
• Sets an example and holds team members accountable for performance, customer service and employee engagement.
• Drives excellent customer satisfaction in alignment with organizational metrics.
• Reinforces proper use and care of materials, equipment and tools, ensuring safe and effective practices.
• Schedule’s work and set job priorities in an efficient and responsive manner.
• In consultation with the employee, devise customized job accommodations for employees when appropriate.
• Supervises and trains all employees by providing monthly on the job safety and custodial best practices training and monitor the progress as required by the SOW.
• Coaches and counsels’ employees when performance issues occur with a goal of improving future performance.
• Conducts employee performance evaluations.
• Recruits new team members in coordination with Tommy Nobis Center Human Resources.
• Ensures all contract quality standards are met.
• Serves as the contact point for any questions and concerns expressed by the contract officer.
• Responsible for coordination of time sheets, accident/injury reports leave requests, and other reports as required by Nobis Enterprises policy.
• Documents contract service issues and employment development activities in coordination with Nobis Enterprises HR Coordinator and Human Resources as warranted by the specific situation.
• Responsible for compiling and submitting any/all contractor-vendor performance reports.
• Responsible for implementation of rehabilitation plans for program participants’ training.
• Facilitates quarterly AbilityOne evaluations in coordination with the Vocational Support Specialist, if required.
• Maintains inventory of supplies, ordering when necessary, to perform all aspects of the job as outlined in the statement of work.
• Maintains positive, active relationships with all vendors, SourceAmerica and other primary vendors, service partners, and sub-contractors, if applicable.
• Participates in Tommy Nobis Center mission related activities (employee events, holiday parties, etc.).
• Provides consultative guidance regarding Tommy Nobis Center (the facility) janitorial concerns, schedules, minor equipment repair.
• Participates in annual budgeting progress in regard to staffing and other related expenses.
• Participates in team conference calls conducted by the NE Sr. Manger.
• Monitors employee work hours worked in accordance to budget.
• Assists in preparing bids for project proposals.
• Meets budget requirements for direct/indirect payroll, supplies and other miscellaneous expenses.
• For security requirements, all personnel must complete the HGET training before reporting to the site to perform work.

Education:

• Bachelors’ degree in management, business or related field or commensurate experience desired.

Prior Experience Desirable:

• 4 - 5 years supervisory experience.
• Experience working in the Non- Profit business environment and AbilityOne service contracting.
• Experience in guiding people with disabilities.
• Experienced custodial supervisor with proven business development skills.
• Experience bidding on custodial contracts.
• Experience in government service contracts.
• Total Facilities Management (TFM) experience.
• Custodial management with DARB or another federal agency is highly desired.

Experience and Skills:

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• Must have basic computer skills for recording time for payroll, weekly/monthly reports, etc.
• Must be familiar with GREEN CLEANING standards.
• Knowledge and experience of performing periodic floor care services including carpet and Vinyl Composition Tile (VCT) strip and refinish.
• Basic troubleshooting and maintenance of floor care cleaning equipment.
• Maintain driver’s license and acceptable driving record in order to operate Tommy Nobis Center or contractor vehicles.
• Strongly preferred commercial cleaning industry certifications, i.e., ISSA, BOMA, BSCAI, IICRC or other recognized designations.
• Must pass drug screen and background check.
• Must be able to satisfy security requirements for access to contracted areas.
• Eligibility to work in the United States.
• Must have a clean driving record and maintain the contract vehicle service maintenance requirements.

Core Competencies:

Leadership

• Promotes organizational mission, goals and shows the way to achieve them.

Teamwork

• Promotes cooperation and commitment within a team to achieve goals and deliverables.

Staff Supervision

• Supervises staff in ways that improve their ability to succeed on the job.

Decision Making & Judgment

• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Speaking

• Conveys ideas and facts orally using language the audience will best understand.

Tact

• Diplomatically handles challenging or tense interpersonal situations.

Safety Focus

• Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Special Skills/Abilities:

Interpersonal:

• Ability to work independently as well as within a team environment.

• Works well with the public and provides exceptional customer service.

• Strong interpersonal skills and ability to maintain confidentiality.

Written Communications:

• Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical:

• Good math aptitude

• Good analytical skills needed to analyze various job tasks

Oral Communications:

• Strong verbal communication skills required to effectively communicate with a broad range of individuals.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Leadership:

• Not applicable

Organizational:

• Ability to organize work area, supply room and maintain data for required reports.

Problem-Solving

• Ability to meet contract office requirement standards and prescribed deadlines.
• Ability to tell when something is wrong or is likely to go wrong. Recognizing there is a problem.

Equipment

• Demonstrated knowledge of Microsoft Office, Word, Excel and Outlook.
• Working knowledge of telephones, copy and fax machines and mail metering equipment.

Other Qualifications or Requirements:

Mental Effort:

• Ability to think clearly and multitask.

Physical Requirements:

• Have full range of mobility in upper and lower body.
• Be able to reach overhead.
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
• Be able to handle, lift, pull and push materials and equipment to complete assigned job tasks.
• Be able to handle mail bags, mail hampers, and packages often weighing up to 50 pounds.
• Good hand dexterity. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
• Good eyesight.

Visual Effort:

• Well-lit office environment requiring average amount of visual effort.
• Ability to see details at close range (within a few feet).

Safety:

• Follows all prescribed safety regulations to diminish accidents.
• Understanding of OSHA safety requirements.
• Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers.
• Immediately report circumstances you consider may present a hazard to yourself and others.
• Report any accident whether minor or major.

Security

• Must abide by all security regulations of the facility.
• Must obtain and wear a photo ID.

Scope of Position:

• Not applicable

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change per the Statement of Work (SOW) of the project contact at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.