Job Description:
Position Summary:
The Janitorial Services Supervisor’s primary responsibility will be
to oversee the daily operations of the janitorial contract at DARB.
This includes coordination of all day to day matters for DARB and
supervision of the employees who are employed under the janitorial
contract. The Janitorial Services Supervisor is responsible for all
activities contained in the statement of work as well as the training
of employees and program participants in appropriate work performance
and behavior. This includes directing the activities of the team in
an efficient manner for the desired quality and quantity of work.
Excellent customer satisfaction must be guaranteed. This requires
continuous engagement with the contract and Tommy Nobis Center teams,
as well as regular visitation to all DARB service locations for
interaction with Nobis Enterprises employees and DARB staff.
Essential Job Functions and Responsibilities:
- Must be a working supervisor.
- Responsible for planning, organizing, directing, controlling and
coordinating all services in the statement of work.
- Stewards a positive and productive relationship with Nobis
Enterprises DARB customer.
- Is a cultural champion for the organization fostering an
environment of trust, alignment, transparency and accountability.
- Meets all quality standards in the Statement of Work (SOW) and contract.
- Responsible for contract compliance as well as all federal and
state regulations including AbilityOne requirements.
- Sets an example and holds team members accountable for
performance, customer service and employee engagement.
- Drives excellent customer satisfaction in alignment with
organizational metrics.
- Reinforces proper use and care of materials, equipment and tools,
ensuring safe and effective practices.
- Schedule’s work and set job priorities in an efficient and
responsive manner.
- In consultation with the employee, devise customized job
accommodations for employees when appropriate.
- Supervises and trains all employees by providing monthly on the
job safety and custodial best practices training and monitor the
progress as required by the SOW.
- Coaches and counsels’ employees when performance issues occur with
a goal of improving future performance.
- Conducts employee performance evaluations.
- Recruits new team members in coordination with Tommy Nobis Center
Human Resources.
- Ensures all contract quality standards are met.
- Serves as the contact point for any questions and concerns
expressed by the contract officer.
- Responsible for coordination of time sheets, accident/injury
reports leave requests, and other reports as required by Nobis
Enterprises policy.
- Documents contract service issues and employment development
activities in coordination with Nobis Enterprises HR Coordinator and
Human Resources as warranted by the specific situation.
- Responsible for compiling and submitting any/all contractor-vendor
performance reports.
- Responsible for implementation of rehabilitation plans for program
participants’ training.
- Facilitates quarterly AbilityOne evaluations in coordination with
the Vocational Support Specialist, if required.
- Maintains inventory of supplies, ordering when necessary, to
perform all aspects of the job as outlined in the statement of work.
- Maintains positive, active relationships with all vendors,
SourceAmerica and other primary vendors, service partners, and
sub-contractors, if applicable.
- Participates in Tommy Nobis Center mission related activities
(employee events, holiday parties, etc.).
- Provides consultative guidance regarding Tommy Nobis Center (the
facility) janitorial concerns, schedules, minor equipment repair.
- Participates in annual budgeting progress in regard to staffing
and other related expenses.
- Participates in team conference calls conducted by the VP,
Business Solutions.
- Monitors employee work hours worked in accordance to budget.
- Assists in preparing bids for project proposals.
- Meets budget requirements for direct/indirect payroll, supplies
and other miscellaneous expenses.
- For security requirements, all personnel must complete the HGET
training before reporting to the site to perform work.
Education:
- Bachelors’ degree in management, business or related field or
commensurate experience desired.
Prior Experience Desirable:
- 4 - 5 years supervisory experience.
- Experience working in the Non- Profit business environment and
AbilityOne service contracting.
- Experience in guiding people with disabilities.
- Experienced custodial supervisor with proven business development skills.
- Experience bidding on custodial contracts.
- Experience in government service contracts.
- Total Facilities Management (TFM) experience.
- Custodial management with DARB or another federal agency is highly desired.
Qualifications:
- Mission driven, guided by core values and a pleasure to work with.
- Must have basic computer skills for recording time for payroll,
weekly/monthly reports, etc.
- Must be familiar with GREEN CLEANING standards.
- Knowledge and experience of performing periodic floor care
services including carpet and Vinyl Composition Tile (VCT) strip and refinish.
- Basic troubleshooting and maintenance of floor care cleaning equipment.
- Maintain driver’s license and acceptable driving record in order
to operate Tommy Nobis Center or contractor vehicles.
- Strongly preferred commercial cleaning industry certifications,
i.e., ISSA, BOMA, BSCAI, IICRC or other recognized designations.
- Must pass drug screen and background check.
- Must be able to satisfy security requirements for access to
contracted areas.
- Eligibility to work in the United States.
- Must have a clean driving record and maintain the contract vehicle
service maintenance requirements.
Core Competencies:
Leadership
Promotes organizational mission, goals and shows the way to achieve them.
Teamwork
Promotes cooperation and commitment within a team to achieve goals
and deliverables.
Staff Supervision
Supervises staff in ways that improve their ability to succeed on the job.
Decision Making
& Judgment
Makes timely, informed decisions that take into account the facts,
goals, constraints, and risks.
Speaking
Conveys ideas and facts orally using language the audience will best understand.
Tact
Diplomatically handles challenging or tense interpersonal situations.
Safety Focus
Adheres to all workplace and trade safety laws, regulations,
standards, and practices.
Special Skills/Abilities:
Interpersonal:
- High level of interpersonal skills required to develop and
maintain effective working relationships with participants,
families, contract agencies and professionals.
- Patience and empathy.
Written Communications:
- Strong written communication skills required maintaining quality
documentation and effectively communicating with a broad range of
individuals and agencies including individuals who do not process
oral communication well.
Analytical:
- Strong analytical skills needed to analyze various job tasks and
develop strategies to train individuals in these tasks.
- Knowledge to recognize janitorial needs to ascertain NE required
costs and abilities to take on tasks.
Oral Communications:
- Strong organization skills needed to prioritize all aspects of
contract operations.
- Clearly communicates needs of job and advocates for participant.
- Ability to communicate and present information informally and
formally to participants, families and employees.
Leadership:
- Strong leadership qualities required to supervise employees and
effectively interact with varying levels of site personnel.
Organizational:
- Strong organizational skills needed to prioritize all aspects of
contract operations.
Problem-Solving
- Strong problem-solving skills required to develop strategies to
overcome obstacles and problems.
Equipment
- Will identify need for adaptive aids or modifications of equipment
at work site. Use of a computer, printer, copier, fax and telephone.
- Floor cleaners, shampooers, buffers and related basic trouble
shooting skills.
Other Qualifications or Requirements:
Mental Effort:
- Ability to work independently, set priorities, and coordinate all
aspects of contract operations.
- Ability to make judgment decisions in following established guidelines.
Physical Requirements:
- Ability to stand and sit for long periods of time; ability to lift
and move items up to 50 pounds without assistance.
- Have a full range of motion in upper and lower body.
- Be able to reach overhead.
- Be able to work in various positions, including, but not limited
to, stooping, standing, bending over, sitting, kneeling and
squatting for extended periods of time.
- Good hand dexterity.
- Good eye sight.
Visual Effort:
- Environment is a well-lighted facility requiring average amount of
visual effort. Adaptable to driving conditions - vision correctable
to 20/20.
Safety:
- Follows all prescribed safety regulations to diminish accidents.
- Understanding of OSHA safety requirements.
- Knowledge of evacuation procedures and the whereabouts of exits
and fire extinguishers.
- Immediately report circumstances you consider may present a hazard
to yourself and others.
- Report any accident whether minor or major.
Scope of Position:
- Supervises Nobis Enterprises employees
Declaration:
This job description is not designed to cover or contain
comprehensive listing of activities, duties or responsibilities that
are required of the employee. They may be subject to change at any time.
Work Environment:
The work environment characteristics described here are
representative of those that an employee encounters while performing
the essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
job functions.
Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t
Work worksite and a participant in e-Verify.
