Job Description:

Position Summary:

Under the direction of the Manager of Employment Services (South), the Programs Coordinator is responsible for program coordination including all services, intake, billing and organizational metrics. This includes processing service providers’ monthly invoices and billing, gathering related documentation including but not limited to service authorizations, invoices, and data tracking spreadsheets. The Programs Coordinator will also assist with improving participant access to and use of community resources by individuals. The Programs Coordinator must have excellent Excel skills.

Essential Duties and Responsibilities:

1. Facilitates Participant Orientation, including intake, screening and ensures that the required documentation is accounted for and ready for filing.
2. Coordinates with Programs Department and Accounting to ensure proper and timely billing for all services delivered.
3. Provides active support and direct assistance to facilitate participant’s involvement in community, social, recreational and leisure activities.
4. Uses Vertex and State of Georgia billing system (AWARE) to assist in case management, client payroll and billing.
5. Tracks payments outstanding, received, and past due; reach out to counselors/customers as necessary. Update the shared rehab/accounting spreadsheet daily as needed.
6. Upload invoices and any backup documentation into multiple required government billing systems in a timely manner, ensuring accuracy. Making sure the information is correct and gets uploaded in a timely manner.
7. Pays close attention to detail. Provides quality control over issuance, posting and tracking of bills, receipts and invoices and ensures customers remain informed on outstanding debts and deadlines.
8. Assists with delivery of EYES program services in schools or during school break program when instructors have unplanned absences or needing occasional class coverage.
9. Works with other departments throughout the organization to prepare and track departmental metrics on a monthly, quarterly, and annual basis.

10. Prepares monthly and annual reports for the Programs Department and Board meetings. Also, responsible for the preparation and maintenance of program minutes.

11. Prepares charts, graphs, and matrices for management as required for presentation purposes.

12. Stewards excellent customer service and positive, productive relationships with community partners, i.e., GVRA, DBHDD, educational partners

13. Is a cultural ambassador for the organization fostering an environment of trust, alignment, transparency, and accountability. Provides informational tours and responds timely to public inquiries and provides customer service assistance.

14. Communicates and interacts effectively and professionally with co-workers, management, customers, etc.

15. Assists with Programs budget preparation as needed.

16. Provides assistance to Programs Department staff or other staff as needed.

17. Protects confidential client organizational information.

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• Ability to manage multiple projects or priorities.
• Understands business analytics and metrics for goal attainment.
• Ability to support individuals with disabilities or other barriers to employment in a work environment.
• Strong Proficiency with Microsoft Office Excel.
• Proficiency with other Microsoft Office software including Word, PowerPoint and Outlook.
• Strong Customer Skills.
• A Georgia driver’s license required with clean driving record (MVR).
• Must pass drug screen and background check.
• Eligibility to work in the United States.

Experience and Skills:

Education:

• Associates Degree or equivalent in accounting, business administration or related field or commensurate workplace experience.

Experience:

• Data tracking, accounting, or other related skills with emphasis on business match and spreadsheet development.
• Experience building and maintaining relationships.
• Experience driving organizational performance and goal achievement.

Core Competencies:

Safety Focus

Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Ethics & Integrity

Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Results Focus & Initiative

Focuses on results and desired outcomes and how best to achieve them. Gets the job done.

Decision Making & Judgment

Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Leadership

Promotes organizational mission and goals, and shows the way to achieve them.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.

Adaptability & Flexibility

Adapts to changing business needs, conditions, and work responsibilities.

Special Skills/Abilities:

Interpersonal:

Ability to work well with persons with disabilities.

Written Communications:

Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical:

Ability to use spreadsheets to maintain material records and accurately report employee time on job. Requires the use of management information system associated with a manufacturing operation.

Oral Communications:

Ability to communicate with persons with disabilities, including individuals who are unable to understand written communication. Ability to conduct tours, greet visitors, potential customers, etc.

Leadership:

Should be able to motivate employees , promote productivity, ensure safety, and provide good example of work habits

Organizational:

Ability to stay focused, prioritize work and complete job requirements in a timely manner

Problem-Solving

Strong problem-solving skills required to develop strategies to overcome obstacles and problems. A commonsense attitude in making decisions.

Mental Effort:

Ability to do detail work with basic math functions and writing skills to complete reports and other documentations. Frequent interruptions and multiple distractions. Ability to multi-task and make quick decisions

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.